Managed VoIP Solutions

Personalized Service

We engage with you to meticulously customize the system to align with your distinct business objectives. Each of our B2B clients is paired with a dedicated business success manager who provides expert guidance on best practices for auto-attendants, call queues, caller prompts, and music-on-hold (MOH), ensuring optimal performance and efficiency.

Enterprise-Grade Carriers

We engage solely with industry-leading providers to ensure unparalleled high-definition call quality and robust connectivity for our clients.

Flexibility

A Callicity® managed PBX is an ideal solution for organizations with employees working from the office, remotely, or in a hybrid environment.

Our mobile extension enables team members to make and receive calls across multiple devices, including:

• Traditional desk phones
• Windows/Mac/Linux computers
• Android and iOS smartphones and tablets
• Any web browser, from anywhere around the globe

Do your employees frequently travel abroad? An eSIM from The SIM Store allows them to maintain their existing phone number and extension while on the go, significantly reducing costs compared to standard international roaming fees. This way, they remain accessible to clients and colleagues as if they were still at their desks.​

State-of-the-Art Platforms

We exclusively employ leading-edge, globally recognized enterprise platforms for our core switch fabric to deliver our services, deliberately avoiding open-source systems.

The selection of core switch fabric is of paramount importance, as it profoundly influences the performance, reliability, and scalability of VoIP services. An optimal platform guarantees superior quality in voice and video communications with minimal latency. In contrast, an inadequately designed or outdated core switch fabric can result in dropped calls, compromised audio and video quality, and potential network disruptions.

Furthermore, a robust core switch fabric integrates advanced security measures to safeguard sensitive information, including call recordings and user data.

Scalability

We assist a wide spectrum of clients, from small companies with a handful of users in a single location to large enterprises with thousands of users, multiple sites, and remote personnel.

Management Insight and Reporting

We cater to everything from basic call logs to intricate seat-level reporting. Our call center solutions feature live dashboards for agents and queues, promoting a dynamic approach to staffing management.

AI-Powered Analytics

In addition to premium, dual-channel, PCI compliant call recording, calls can be analyzed using AI-powered analytics. This facilitates automatic call summarization and sentiment analysis.

Call summaries can be directly connected to your ticketing or ERP platforms.

Cost-Saving Price Model

We recognize how crucial it is to maintain predictable and consistent expenses, especially in areas like telecommunications. Unlike many managed VoIP providers that charge based on the number of seats, Callicity opts for a pricing model based on simultaneous call paths. This means you won’t incur costs for seats that are not in use, such as during employee vacations or seasonal fluctuations. If you need to add a few extra seats for a specific project, we’re more than willing to help.

In addition, we don’t impose strict caps on the number of call paths you can use. If you need to temporarily increase capacity for a special occasion, we can easily accommodate that. Our billing is determined by your average monthly usage, ensuring you have the flexibility you require.

HIPAA Compliance

Compliance with HIPAA regulations is a necessity for healthcare entities. Your organization must develop strong internal policies and processes to protect the Protected Health Information (PHI) that you generate, share, and store. Additionally, it is important to ensure that your partners, vendors, and subcontractors are also equipped to safeguard sensitive information.

A Business Associate Agreement (BAA) is a contract that formalizes the commitment of third-party organizations to protect your PHI. This agreement, required by HIPAA, outlines the responsibilities of both parties and specifies how they will work together to maintain security and privacy.

As a managed service provider, we provide a HIPAA-compliant VoIP solution designed to secure your customers' PHI.

Faxing

We communicate through fax. Indeed, fax machines have been in existence for quite some time and may seem outdated. Interestingly, the facsimile technology was invented eleven years before the telephone! Even today, in the 21st century, certain sectors like healthcare and law still depend on faxing documents.

Using fax over VoIP lines can be tricky and sometimes unfeasible. Although there are protocols designed to assist, they are not foolproof. For many managed VoIP systems, the answer is eFAX. Most providers offer incoming fax service where as we offer both incomng and outgoing eFax..

Every Callicity PBX comes with outgoing eFAX capabilities at no additional cost, even if you don’t have a dedicated fax line. If you require a dedicated line for receiving faxes, we can provide that as well.

Our eFAX service is both affordable and compliant with HIPAA regulations.